One of the most important consequences of using the Internet in your business is that it can reduce the time staff spend doing administrative tasks, freeing them up to concentrate on the things that really matter - servicing customers and increasing sales.  

Whether the things that matter to you are promoting the business, generating repeat business, managing customers and suppliers, chasing leads, or undertaking professional development, your e-business plan should minimise wasted time doing unproductive tasks.  

By shifting the emphasis of the role of staff from processing data and undertaking routine administrative work, to providing quality of service, seeking new customers and selling more products, a business is likely to make a fundamental improvement in staff satisfaction and sales figures.

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