The e-business management committee is responsible for every aspect of the website and email technologies. Depending on the nature of the organisation and the website, it may meet weekly, fortnightly, monthly or even less frequently.

What to do

In terms of its responsibility for overseeing the effective day-to-day maintenance of the e-business, the management team should address at each meeting:

• a report on maintenance activities undertaken since last meeting:
  • updating - eg a report on sections that have been updated other than the normal regime
  • enhancements - eg what new text, images, audio have been added to existing sections of the site and what other improvements have been made
  • technical maintenance - eg day-today reliability of the web server, speed of the site
• resourcing issues - time, people, equipment
• the efficiency and effectiveness of the maintenance solution provided by the developers or of editing software solutions - eg DreamWeaver
• the maintenance budget
• quality control - effectiveness, what is not working, where errors were made and lessons learnt
• risks and challenges targets for the next period.

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