An organisation's e-business systems comprise the Internet technologies, office systems and processes that support its e-business activities.

A typical e-business system in a small business would include:

• the computer used to connect to the Internet
• the connection itself (dial-up or broadband)
• a website
• a product or service database providing descriptions and prices
• policies and procedures in place for dealing with security, quality control, email from customers, suppliers and other businesses.

Double-click on the link to download an Excel document that provides a template for calculating annual website maintenance costs:  e-businessguide Template - Estimated Website Maintenance Costs (23 kb)

Choose one of these topics

• Website content maintenance
• Quality assurance
• Making improvements
• Technical maintenance
• Managing the maintenance system